The day to day demands of a property manager’s job are many:
Nancy is cold again! Quick, go fix that heater!
The toilet is stopped in the accounting department! Oh no! Gotta check that plumbing!
There is another leak in the roof over the lobby! Really? Time for another patch!
This non-stop barrage of daily demands makes it really tough for property managers to prioritize long-term strategies for extending a building’s life, over quelling the “tyranny of the urgent.” But insisting on high-performance strategies and best practices can improve the efficiency of the entire building (and radically improve a property manager’s quality of life). In fact, by developing long-term strategies that keep all of a building’s many systems operating optimally, property managers can actually reduce the number of “urgent” requests that pop up and need to be attended to…quick!
WPM’s President of Commercial Management and Construction Services, Mike Klein, asserts that a robust and proactive preventative maintenance program is the key to extending a building’s life. He describes the three levels of building care:
1. Reactive: As equipment and systems break, they are replaced or fixed
2. Preventative: The building’s many elements are regularly serviced to extend their lives and maintain efficiency
3. Proactive: Building equipment is replaced before it breaks or becomes inefficient
“At WPM we believe that maintaining a high performance building requires proactive care, with a good dose of preventative maintenance mixed in,” Klein explains. “It may seem obvious that preventative building care is essential. But often, long-term planning falls by the wayside when things get hurried. It takes discipline to focus on a building’s future. But that is truly the best practice and what distinguishes successful managers. With a balanced approach to building management, property managers can add real value.”